Frequently Asked Questions
(Bouncy Castles FAQ)
Do I have to pay a deposit?
We do not ask for a deposit unless you are out of our free delivery area or hire price exceeds £100
How do I know if the location is suitable?
1. All Sizes are displayed on website please allow at least 3 feet of area space free
2. The ground must be reasonably level.
3. We must also have at least a 'doors width' access from the vehicle drop off point to the location where the bouncy castle is to be positioned.
4. There must be a suitable mains power point within 25 meters of the rear of the bouncy castle.
Can the castles be used inside? What is the minimum room height?
Bouncy castles can be used inside provided there is sufficient room. The height of the room needed is indicated on each product page.
Is there an age limit for using the castles?
All age limits are clearly stated on each product page and must be adhered to.
Are the castles suitable for boys and girls?
The artwork on our bouncy castles is suitable for both boys and girls. We also have an ‘any theme’ castle where you can choose from 100s of themes.
What happens if it rains or it's very windy on the day of the hire?
Castles should not be used if it gets very windy (over 25 mph) as they will become dangerous. If it is very wet or windy on the day of hire you can cancel or re-schedule. Please note that our bouncy castles have a fitted rain roof so a shower will not affect use. You will not be charged for a cancelled booking due to wet or windy weather. We also reserve the right to cancel due to extreme weather conditions.
What happens if it starts to rain after castle has been installed ?
We advise to keep castle up unless otherwise authorized by a member of staff!
All our castles come with a fitted rain sheet so you can carry on enjoying your day
When the castle gets wet you will notice bubbling from seams this is perfectly normal as the castle blows out air continuously
causing the water on surface to bubble! have a few towels ready and dry so you can carry on using
Once castle has arrived and it starts to rain can i ask you to collect and issue a refund ?
Absolutely No! Under no circumstances will a refund be issued once castle has been installed as you have the right to cancel any booking prior to us arriving.
Cancellation policy: you have the right to cancel a booking up to 72 hours before hire day
Any cancellations after this will be charged in full! unless its due to adverse weather conditions where you can cancel by 8 am on the day!
Do you have insurance?
We have 5 million pounds public liability insurance. A copy of our policy is available for inspection if requested. The hirer of the equipment is responsible for adult supervision of the children at all times
What happens on the day of the hire?
We will arrive between the delivery hours or allocated time if in a hall and check that the location is suitable. We will install the bouncy castle ourselves and confirm it is safe to use. We will give advice and instructions to the hirer. Payment is required at the time of delivery unless payment has been prior by debit/credit card, At the end of the event we will collect the bouncy castle.
How safe are your bouncy castles?
Our bouncy castles are manufactured to the highest safety standard by a leading British Manufacturer and comply with health and safety legislation. Our castles are tested annually. Our safety test certificates are available for inspection.
When is delivery and collection times?
Deliveries start at 8 am through to 12:00 (midday)
Collections start at 5pm
(Halls) Delivery and collections to halls are based on duration of hall hire!
Earliest delivery time 8 am
Latest pick up time 9:30 pm
Can i have the castle for longer? Unfortunately this is not possible, we cannot allocate exact pick up times nor can we guarantee them unless you book with the overnight option! (Extra fee: £35)
If I have any further questions who should I contact?
Please Call 0208 127 4653 or e-mail email@example.com
Bounce n Bubblez
Bouncy Castle Hire
Bounce N Bubblez is a family run business based in Romford. We offer fun bouncy castles for both adults and children with one very unique factor that not many other bouncy castle companies offer and that is the choose your own theme castle, we also offer indoor and outdoor cinemas, hot tubs, gazebos, party music system, party lights, party bags, balloons and more. With hundreds of themes to choose from!
Bounce N Bubblez is fully insured and carries a £5 million public liability, and we are members of BIHA (British Inflatable Hirers Association) Our equipment is 100% safe and tested to the highest standards, we only supply the best so you can party like no other. All our bouncy castles are manufactured and made in the UK
Book online now or give us a call !
Payments must be made by cash to the driver on arrival on day of delivery